Shipping Policies

Creating your dream bag and having it shipped out to you is the most exciting thing for us. We know how badly you await your order so here's a little info for you.

Here's all the info you need:

  • Each bag has an estimated ship date in the listing.  We average between 2-3 weeks depending on the bag and time of year.  Every bag is made to order and you can read more about our process here. 
  • The countries we ship to will be displayed at the checkout. 
  • Shipping is free on all domestic orders above AU$100. For International Shipping, the cost is a flat rate of AU$13 for New Zealand and AU$25 for all other countries.  All of our bags are packaged in a protective dust bag followed by a large box and shipped via USPS Priority Mail. 
  • We do not offer signature confirmation on our products.  Any packages that state "delivered" on the tracking information, but are not accounted for is not the responsibility of Sassy Eco Totes.  Please contact your local post office.  
  • When your bag ships, you will be emailed your tracking number so you know when to expect delivery.  It is then appropriate to start stalking your mailman. 
  • You are responsible to clear the duties and customs fees on your items. Due to the complexity of international laws and taxes, we do not include those fees in orders. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused or shipped back due to provided incorrect address, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.