Our LIFETIME Guarantee
We guarantee every bag/purse/wallet made by Sassy Eco Totes. We believe in our products and stand by the quality of workmanship, craftsmanship, and raw materials in each one. We guarantee the lifetime of each item against failure or damage in its intended usage.
What does Sassy Eco Totes warranty cover?
Our Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Sassy Eco Totes will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
Failures covered by our warranty includes defects, discovered through normal wear such as a broken strap, a missing stud, a rip in the seam or a faulty zipper.
What does this warranty not cover?
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship
Our guarantee does not cover general wear and damage caused by accident or by using the item for other than its intended purpose. This includes animal damage, damage caused by mishandling via airline or third party shipping companies, extreme wear and third-party alterations made to the item.
Likewise, fluctuating fit, abuse of the product, and disregard for the product care instructions are not covered.
What will we do to correct problems?
Sassy Eco Totes will either repair the Product at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from Sassy Eco Totes is five years from the date of purchase.
What is considered "General Wear"?
General wear is the natural breakdown of materials over an extended period of normal usage. Once you've put enough miles on it, that luggage may show some scuffs on the corners that see a lot of traffic. Eventually, the cork on the handle/straps may stretch. This isn't a failure of materials or workmanship; it is simply the natural course of any well-built product.
What do you have to do?
To obtain warranty service, you must first contact us at email@example.com to determine the problem and we will get back to you with the most appropriate solution.